Loading. Please wait...
 

Our Team

With extensive knowledge and experience across their diverse roles, the Executive team at WHO pride themselves on providing strategic and operational leadership, working towards achieving their vision to be the leading innovator and health solution provider in the workers compensation insurance and people risk industry. Introducing our Executive team ….

National Workers Compensation, Return to Work and Claims Broking Specialists

Jason

Managing Director and CEO

Jason’s management expertise, insurance knowledge and network of relationships contribute to the teams’ vision “to be the leading innovator and premier health solution provider in the workers compensation insurance and people risk industry”.

Jason’s management expertise, insurance knowledge and network of relationships contribute to the teams’ vision “to be the leading innovator and premier health solution provider in the workers compensation insurance and people risk industry”.

Jason’s initial ten years with AMP, Mercantile Mutual and QBE allowed him to work in multiple areas including credit control, underwriting and also in the capacity as an Executive, including business retention, workplace risk and development of corporate business, insurance agents and brokers.

Working at the coalface with clients and agents/brokers to help manage their workers’ compensation program, injury management and Work Health & Safety, whilst assisting with strategic goals, financial outcome measures and general management issues throughout the division.

The following twenty one year’s Jason was involved in the establishment and development of a National Workers’ Compensation and General Insurance Broking business, which entailed continuously improving the service offering and management of risk for their portfolio of clients. Jason led a successful team as the General Manager of Broking & Workers Compensation before focusing on Workplace Risk.

As Managing Director of Work Health Options, Jason drives the team at WHO to deliver an exceptional experience to our clients, both conventional and self-insured, in areas such as:

  • Broking and Consulting Services
  • Work, Health & Safety
  • Return to Work and Injury Management
  • Claims Management
  • Health & Wellbeing

Qualifications:

Masters degree in Occupational Health & Safety Management

Grad Cert in Financial Services

Bachelor of Business degree

Diploma in Human Resource Management

Accredited Safety Auditor

Certificate  IV in Assessment and Workplace Training

Return to Work Coordinator NSW Return to Work Coordinator VIC

Rehabilitation Return to Work Coordinator QLD Tier One Accreditation for Insurance Broking Justice of the Peace

 

Jason is a Certified Insurance Professional (CIP) and a Fellow of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF). He is also a Member of the Australian Institute of Company Directors (AICD).

 

Pauline

Operations Manager

Pauline has over 24 years’ experience in the insurance broking industry. Pauline started her career at a professional suburban brokerage, where she gained a thorough understanding of all aspects of an insurance broking operation.

Her experience and knowledge progressed her career to that of an Account Broker, during which time she provided assistance for SME and Corporate accounts for IC Frith Insurance Brokers. This entailed building relationships with clients and underwriters, ensuring adequacy of insurance coverage, marketing and placement of insurance programmes, quality assurance and general servicing of clients’ portfolios.

In 2011 Pauline increased her responsibilities and accountabilities on a national basis which involved the development, training and maintenance of the broking system including the building and designing of all brokerage documentation.  In conjunction with the General Manager, Pauline also worked extensively and was key to the designing, testing, training, maintenance and roll out of a purpose-built Customer Relationship Management (CRM) system. This was a national based system which took three years to build.

In 2014, whilst maintaining her responsibilities in relation to the national broking and CRM systems, Pauline was appointed Executive Assistant to the General Manager of Broking & Workers Compensation. Her duties were extended to include all facets of an assistant role to a senior executive/director, as well as providing support to all State Managers.

As a founding member of the team at Work Health Options, Pauline assumed similar accountabilities and responsibilities as our Operations Manager, extending her role to include:

  • Finance
  • Compliance
  • I.T.
  • Marketing

Qualifications:

  • Tier One Accreditation for Insurance Broking

Michelle

National Workers Compensation Account Manager

Michelle is a founding member of the team at Work Health Options (WHO), with over 24 years' experience in workers compensation.

In 2004, Michelle joined the IC Frith workers compensation team in its early stages of growth and was an integral part of the team throughout its development. During her time at IC Frith, Michelle advised clients in various industries, ranging from SME to large national and multinational organisations. These industries include national retail, building supplies, manufacturing, Australia's largest privately owned steel merchant, national transport/logistics and wholesaling, furniture manufacturing, electrical industry, hotel industry and flower wholesaling.

Michelle’s early experience as a Senior Case Manager for both commercial and corporate clients at Zurich and QBE provided a strong platform to succeed in her current role as National Workers Compensation Account Manager. Michelle’s in-depth national knowledge allows her to provide various services, which include:

  • Claims management/analysis
  • Return to Work Co-ordination
  • Premium negotiating nationally and limiting premium exposure
  • Adhoc advice on structure, medical networks and the like
  • Employer-training forums
  • Self-insurance and Comcare

Michelle has led the way with Work Health Options philosophy of becoming an extension of a clients' Human Resources, Industrial Relations and Work Health & Safety team. Michelle provides full claims management and is currently appointed RTW Co-ordinator for a number of national clients, involving liaising with General Practitioners, writing RTW plans, supporting injured workers and management teams.

Qualifications:

  • Diploma in Business, Marketing
  • Certificate IV Workplace Safety
  • Tier One Accreditation for Insurance Broking
  • Return to Work Coordinator NSW
  • Return to Work Coordinator VIC
  • Rehabilitation Return to Work Coordinator QLD
  • SRC Safety Rehabilitation & Compensation Act 1988
  • Senior First Aid

Anna

National Workers Compensation Account Manager

Anna Puccio has over 19 years’ experience in the insurance industry specialising in workers’ compensation and occupational health & safety. Her expertise spans financial, transport, construction, retail, manufacturing and cleaning sectors, developing customised programs targeted at long term strategic workplace risk advice.

Anna Puccio has over 19 years’ experience in the insurance industry specialising in workers’ compensation and occupational health & safety. Her expertise spans financial, transport, construction, retail, manufacturing and cleaning sectors, developing customised programs targeted at long term strategic workplace risk advice.  Prior to joining WHO, Anna held lead the position of a national team of Multi National broking division.

Anna currently heads the Victorian division of the Work Health Options business, leading major national client renewals across all Australian States and Territories to achieve both financial and strategic outcomes. Anna also has experience in dealing with business with off shores employees, providing advice on employer liability covers and cross border provisions.

Anna’s developed, long standing relationships with all key Australian markets to achieve sustainable and mutual outcomes for insurers and clients alike.

Anna’s expertise and industry reputation adds value to the team at Work Health Options, bringing with her in-depth experience in the workers compensation market and a strong service ethic with national clients and brokers.

Anna is responsible for providing comprehensive broking management services, on a national basis, to direct clients as well as partnering with general insurance brokers, with responsibilities such as:

  • Managing State and/or National programmes
  • Premium analysis / Industry classifications / Grouping classifications
  • Self-insurance and Comcare options for employers
  • Compiling claims reports for clients and/or brokers nationally
  • Claims influences on premium formula

Anna currently manages the Victorian WHO team that provide broader claims managements and RTW services nationally.

Qualifications:

  • Bachelor of Applied Science (Anatomy)
  • Grad Cert in Financial Services (Insurance Broking)
  • Certificate IV in Assessment and Workplace Training