Her experience and knowledge progressed her career to that of an Account Broker, during which time she provided assistance for SME and Corporate accounts. This entailed building relationships with clients and underwriters, ensuring adequacy of insurance coverage, marketing and placement of insurance programmes, quality assurance and general servicing of clients’ portfolio.
In addition, Pauline has increased her responsibilities and accountabilities on a national basis which involved the development, training and maintenance of the broking system including the building and designing of all brokerage documentation.
In conjunction with the General Manager, Pauline also worked extensively and was key to the designing, testing, training, maintenance and roll out of IC Frith’s purpose-built Customer Relationship Management (CRM) system. This was a national based system which took three years to build.
In 2014, whilst maintaining her responsibilities in relation to the national broking and CRM systems, Pauline was appointed Executive Assistant to the General Manager of Broking & Workers Compensation. Her duties were extended to include all facets of an assistant role to a senior executive/director, as well as providing support to all State Managers.
As part of the team at Work Health Options, Pauline has assumed similar accountabilities and responsibilities in her new professional role.
- Tier One Accreditation for Insurance Broking